Outsourced Call Center Solutions for Financial Services 

NexQueue’s call center solutions for financial services allow you to provide 24/7 support for your clients worldwide. Our agents enhance customer service, generate new leads, and streamline collections, allowing you to focus on growing your business. Find out how our agents can drive revenue for your organization today.

Supporting the Financial Services Industry 24/7

The financial industry never stops, and neither should your business. Markets run 24/7, new opportunities arise, and client inquiries never cease. Every phone call matters, and every client deserves to be heard.

At NexQueue, we understand the constant pressures financial companies face under all market conditions. Our agents can help alleviate some of that pressure with advanced call center solutions for businesses of all sizes.

Our agents integrate seamlessly into your team, ensuring uninterrupted service while our automated systems work in the background. Together, they improve first-call resolution rates, increase conversion rates, and enhance the overall client experience across all channels.

Phone calls, emails, and chat: we support your clients and prospects in a way that feels most comfortable for them. Our solutions empower you to provide your clients with 24/7 support to manage their accounts, take advantage of new market opportunities, and obtain answers to their most pressing questions.

How We Serve Financial Services Companies

Customer Service Solutions 

Our agents do more than support your clients in their time of need. They become brand ambassadors for your company. With 24/7 availability, advanced call routing, and multi-channel integration, our agents can:

• Increase first call resolution rates
• Provide better response times across email, phone, and chat
• Offer preventative solutions and provide personalized support to each client
• And more

With ongoing agent training and monitoring, we continuously optimize our services for our clients.

Inbound & Outbound Lead Generation

Reach new clients and drive revenue for your financial services business with our targeted lead-generation services. Our precision-based lead generation system identifies qualified leads seeking your financial services.

Our systems are built on trust and position your services as solutions, rather than focusing solely on sales. This approach has proven to increase conversion rates, enhance sales efficiency, and provide your business with a steady stream of new clients.

Virtual Assisting Services

Repetitive tasks strain in-house resources, leading to poor time management and reduced productivity. Reduce workload, improve operational efficiency, and decrease costs with our virtual assistant services for financial organizations. Our VAs have specialized experience across a wide range of tasks and are matched to your organization based on their expertise to ensure they meet the highest standards.

Collections and Payment Support 

Collections can be a sensitive area for both your clients and your business. You want to preserve the client-organization relationship while ensuring accounts are paid on time. Our collections and payment support team handles each call with professionalism and support, offering solutions and options. This approach can empower your clients and enhance debt recovery rates while maintaining your relationship with them. All of our collection strategies are legally compliant.

Who We Serve

NexQueue works with clients worldwide across the financial industry. Our contact center team partners with:

• Banks
• Investment firms
• Wealth management firms
• Independent advisors
• Insurance companies
• And more

Why Choose NexQueue? 

Unlimited Infrastructure Scalability

Market conditions can change overnight, and when they do, we are ready. We provide financial services organizations with flexible solutions that can scale up or down as your business needs change. This allows your business to run seamlessly without interruptions.

Dashboard Development & Analytics

Track your results in real-time with our intuitive dashboard. Our reporting solutions provide insight into call volumes, first-call resolution rates, lead conversion, and more.

24/7 Help Desk Support

Need help with our software or with our call center agents? We offer 24/7 help desk support to troubleshoot all your questions, problems, and concerns. We maintain the same professionalism and client care in our business as we do for yours.

Affordable Call Center Services

We offer call center, lead generation, and virtual assistant packages to businesses of all sizes. Our call center services are designed to reduce costs and overhead, while providing our clients with the resources they need to compete in a global financial market.

Frequently Asked Questions 

How Does NexQueue Provide Customer Service?

We support our clients through a multi-channel approach that includes phone, email, chat, and text. Empower your financial service clients to reach out in a way that’s most comfortable for them.

Can NexQueue Handle Periods of Higher Call Volume Than Anticipated?

Yes. We can scale your service up or down depending on call volume and any additional services needed. We provide agents with training tailored to your needs, so we always have someone to cover your business during high workloads.

What Is Business Process Outsourcing (BPO)?

Business process outsourcing is the practice of partnering with a third party to fill vital roles within your organization. We accomplish this through our call center, collections, virtual assistance, and lead generation services.

How Does NexQueue Track Performance?

In addition to our real-time reporting dashboard, we check in with each client and provide monthly reports detailing their metrics. Feel free to reach out with any questions or concerns.

How Much Does It Cost to Outsource a Call Center?

We recognize the critical role of customer service in finance. That is why we offer affordable pricing packages designed for firms, banks, and other financial institutions of all sizes.

How We Set Up Contact Center Support

Step 1: Assessing Your Needs

We start by assessing your current infrastructure and call volume to identify the most suitable package for your business.

Step 2: Set-Up 

Once we understand what you need, we will begin onboarding and training your new agents to ensure seamless integration.

Step 3: Service Optimization

We offer ongoing monitoring and support to ensure we consistently meet your needs.

Gain the Competitive Edge With NexQueue

At NexQueue, we understand that every call is an opportunity for your business. With our call center solutions for financial services, you will never miss a call or an opportunity. Schedule a consultation today so we can determine the best way to serve your business.