Dashboard Development
Our daily reports are designed around your unique performance scorecard to clarify, track and meet the metrics that matter most to you
Gain a real view of your business performance with custom-built dashboards that put actionable insights at the forefront.
Our daily reports are designed around your unique performance scorecard to clarify, track, and meet the metrics that matter most to you.
Our first-day metrics include:
- Time to Answer
- Abandon Rate
- Call Handling Time
- First Call Resolution
- SLA
- Idle Time
- Utilization
- Occupancy